KRISTY CHEN · PORTFOLIO 2026

Welcome to thesoft chaosof brand storytelling.

I turn community listening, platform behavior, and cultural insight into content direction for social-first brands.

TAIPEI-BASED SOCIAL & CULTURAL STRATEGIST ·
CONTENT STRATEGY · BRAND STORYTELLING · CAMPAIGN COORDINATION
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Selected Projects, Partners & Brand Environments

Projects, environments, and organizations I have contributed to, collaborated around, or worked within.

—— The Big Problem

Most brands still speak in PR language, but social platforms reward human language.

Brands do not always need more explanation.

Sometimes they need a better read on how people actually talk, joke, react, and remember.

I like noticing the little shifts in the feed— the comments, captions, formats, screenshots, and jokes that suddenly start showing up everywhere.

—— The shift is already visible in the feed

Public social examples I study — not my work.

Pepsi
01Pepsi

When the benefit is clear, stop over-explaining.

The PR version explains the formula. The social version says what people actually care about:

“It just tastes good.”

INSIGHT

A good social line knows when to stop.

Crocs
02Crocs

Self-awareness beats over-positioning.

The product is already familiar. The social version wins by saying the obvious thing with confidence:

“Shoes with holes.”

INSIGHT

Sometimes the simplest line is the smartest one.

Blume
03Blume

Turn the benefit into human language.

The product benefit is gut health. The social line makes it instantly understandable, funny, and memorable:

“Helps you poo, hallelujah.”

INSIGHT

The benefit stays. The language changes.

✦ WHAT I NOTICE

Brands do not always need more explanation.

Sometimes they need a better read on how people actually talk, joke, react, and remember.

My role is to translate the benefit into the language the platform already understands.

✦ The Solution

Where social instinct
becomes strategy.

I turn those signals into content angles, caption directions, creative briefs, and platform-native ideas that help teams move faster and speak more naturally.

Content Angles
Caption Direction
Creative Briefs
Platform Adaptation
Campaign Support
Cultural Insight
✦ 6 services

Workflow Engineering

Every brief runs through the same six-stage loop — research to results, trilingual, platform-native.

01

Research

Consumer insight before the brief. Platform behavior, cultural register, audience mapping.

Tools

ClaudeOpenAIRednoteThreads

02

Strategy

Audience, angle, ambition — locked before a single word is written.

Tools

NotionClaude

03

Copy

Native voice across three languages. Mandarin, English, German — original, not translated.

Tools

ClaudeOpenAIAdobe

04

Visual

Creative direction and execution in the same brain. No misalignment. No revision loops.

Tools

AdobeFigmaCapCut

05

Platform

LINE, Instagram, Rednote, Threads, LinkedIn — each gets its own voice. Not a resize. A rewrite.

Tools

LINEInstagramRednoteThreadsLinkedInYouTubeInstantlyLovable

06

KPI

Results tracked from day one. The loop closes here — and feeds the next brief.

Tools

NotionCapCut
KPI feeds the next brief — the loop compounds

Market Intelligence — Why this matters

Gen Z doesn't just watch ads. They watch what feels real.

2 billion people. $3.5 trillion in spending influence. The generation rewriting how brands enter Taiwan and APAC — and most are still using the old playbook.

$3.5T

Global Gen Z spending influence

0%+

Of luxury market by 2030 (Bain)

20–50

Touchpoints needed to convert one Gen Z buyer

0 min

Avg daily TikTok use, Gen Z

Sources — Bain, McKinsey, Salesforce, GWI · 2024–2025

— What the data shows

01PLATFORM REALITY

One brand. Four content strategies.

LINE, Instagram, Dcard, PTT each demand a different register. Repurposed content fails all four at once.

Bain Global Gen Z Report 2024 · We Are Social

02TRUST ARCHITECTURE

Community endorses. Brands don't.

Taiwanese Gen Z trust is built through community resonance — not broadcast volume. Dcard reviews carry more weight than any paid placement.

Edelman Trust Barometer · Dcard Insights 2024

03THE OMNIPRESENCE SHIFT

7 touchpoints became 20+.

The old funnel is dead. Always-on creative volume across platforms is now the entry ticket — not a strategy.

Salesforce Connected Consumer 2024

04THE AI-NATIVE STANDARD

AI-assisted. Human-directed.

Gen Z uses AI daily and rejects AI-generated content that feels generic. Speed of production + cultural specificity is the new baseline.

McKinsey State of AI · Gartner CMO Survey 2025

Brands reaching Gen Z in Taiwan need someone who is...

Local.
✦ + Portfolio

SelectedWork.

Click any project to open the full case study.

BRAND CAMPAIGN

Campus Insider

Cross-media ecosystem, built from zero.

€15K+ Revenue5 Universities10K+ Print50+ Advertisers
Open Case →
Campus Insider image 1Campus Insider image 2Campus Insider image 3

BRAND CONCEPT · SKINCARE

Juicy Bloom

Botanical brand storytelling.

Retail LaunchVisual IdentityMotionPackaging
Open Case →
Juicy Bloom image 1Juicy Bloom image 2

DIGITAL EXPERIENCE

Cinematic Luxury App

Motion-led luxury fashion app.

Mobile-FirstUI/UXBrand Identity
Open Case →
Cinematic Luxury App image 1Cinematic Luxury App image 2

— Work Experience

Experience across content, culture, and campaigns.

Experience · 2017 — 2025

From editorial media and premium retail to agency campaigns and student-focused brand partnerships — my experience sits close to how people notice, trust, compare, and respond.

2024 — 2025
Black Swan Agency logo

Brand Strategy & Content Creative

Black Swan Agency · Nürnberg, DE

  • Led content strategy across 25+ B2B/B2C campaigns
  • Notion tracking system — revision cycles cut 30%
2024 — 2025
Campus Insider logo

Brand Strategy & Content Creative

Campus Insider · Nürnberg, DE

  • Shipped from zero — 5 universities, 10,000+ print issues
  • €15,000+ cross-media ecosystem revenue
2019 — 2022
Shin Kong Mitsukoshi logo

Customer Service & Hospitality

Shin Kong Mitsukoshi · Taipei, TW

  • Front-line service — restaurant, desk, gift redemption
  • Seasonal campaigns + in-store brand activations
  • 3-year tenure across premium retail floor
2019 — 2020
NTUB Career Ambassadors logo

Public Relations Specialist

NTUB Career Ambassadors · Taipei, TW

  • 100+ Facebook posts — job fair engagement +40%
  • Content calendar + activations · 4-person team
2017 — 2018
LS

Brand Communication & PR Liaison

LeadExpo Solutions · Taipei, TW

  • COMPUTEX & Semicon — speakers, press, 4 internal teams
  • Zero delays across 15+ live sessions
Jul — Aug 2017
ELLE Magazine Taiwan logo

Marketing Intern

ELLE Magazine Taiwan · Taipei, TW

  • Published content for ELLE Taiwan (1.5M+ followers)
  • Fashion & lifestyle digital rollouts

← swipe →

✦ ○ ✦ · ABOUT ME
Kristy Chen portrait
I study what people
almost say out loud.
PORTRAIT · 2026
Kristy selfie
always
curious.
always
creating.
@Threads
338Kviews
30 DAYS
MAY 4 — JUN 2 2026
tiny shifts,
big signals.

about me

Kristy Chen.

—— SOCIAL & CULTURAL STRATEGIST

“I write copy that teases, provokes, and sparks curiosity — always with an artistic edge.”

I like the part of social where language gets a little weird, a little sharp, and somehow very honest.

The caption that feels too polished.

The comment that says what everyone is thinking.

The joke that only works this week.

The screenshot people send because “this is so real.”

I pay attention to those shifts.

My work turns that instinct into content angles, caption directions, creative briefs, and platform-native ideas, the kind that feel less like a campaign entering the feed, and more like the feed letting it in.

coffee > insight > content > impact ✦

— Platform Translation

Same Brand, Different Internet.

A good idea should be able to change clothes depending on the platform.

The Product

A low-sugar energy drink for hot days, long afternoons, and people running on 12% battery.

INSTAGRAM

Aesthetic, clean, lifestyle-led.

Too hot to function. Cold enough to bring you back. 🧊

THREADS

Conversational, funny, reply-friendly.

drank this and suddenly remembered I'm a person again

LINELINE

Clear, practical, action-driven.

低糖能量飲新品上市。 清爽氣泡、冰鎮更好喝,適合炎熱天氣、下午提神與工作學習時飲用。立即查看 →

Working Philosophy

Principles.

  • 01

    Strategy without execution is a deck.

  • 02

    Execution without strategy is decoration.

  • 03

    The brief should travel. The voice should rewrite.

  • 04

    Platform-native or platform-noise.

  • 05

    Drawn to what I feel. Fall for what feels right.

— Working Strengths

How I work.

Empathetic Listener

I notice tone, hesitation, emotion, and context before writing or recommending direction.

Platform-Native Writer

I adapt language and structure based on how people actually behave on each platform.

Insight Organizer

I turn messy observations into clear content angles, briefs, decks, and next steps.

Calm Executor

I keep projects moving across people, timelines, feedback, and revisions.

Cross-Cultural Communicator

I understand how tone shifts across Chinese, English, German, Taiwan, and European contexts.

Taste-Driven Strategist

I care about visual consistency, brand feeling, and whether the final output feels right for the audience.

— Education + Achievements

Where it started.

Honor

Valedictorian

Rank

Top 5%

GPA

3.78

01 / 03

National Taiwan University of Science and Technology

BA, Applied Foreign Languages (English Focus)

Taipei, Taiwan · Sep 2021 – Jun 2023

  • Strategic communication, branding language, global fluency
  • Exchange semester in Germany — intercultural studies focus
EXCHANGE · 6 MONTHS · GERMAN B2
02 / 03

Technische Hochschule Nürnberg Georg Simon Ohm

Exchange Semester — BS International Business

Nürnberg, Germany · Mar 2023 – Aug 2023

  • International Business in European market context
  • Cross-cultural communication and multilingual immersion
AI-NATIVE · CONTINUOUS
03 / 03

Ongoing AI Development

AI Tools · Adobe Suite · Notion Systems · CapCut Production

Continuous · Self-directed

  • Workflow design across LLMs, image, and edit pipelines
  • Production system thinking — speed without sacrificing voice

Languages

Mandarin ChineseNative
EnglishNear-native
GermanB2 · Professional

International Footprint

Three languages. Two continents. Cities in between.

World map
Taipei

Home base · Trilingual production · Consumer + B2B experience

New York

International English-language brand context

London

International English-language brand context

Amsterdam

Northern European creative and design hub

Berlin

Editorial, agency, and tech crossover market

Paris

Editorial reference · Fashion and lifestyle market exposure

Nürnberg

14 months · Exchange + agency work · European market context

Munich

Campaign execution across German market clients

Hong Kong

Greater China market exposure · Bilingual campaign reach

Beijing

Mainland China audience context · Mandarin market

Shenzhen

Tech and consumer electronics hub · B2B touchpoints

Macao

Lifestyle and hospitality market reference

Tokyo

Editorial and consumer brand reference

Ōsaka

Regional Japanese market context

Hokkaidō

Northern Japan lifestyle and tourism context

Seoul

K-culture and beauty market exposure

International B2BCOMPUTEX · Semicon · Press coordination across four internal teams

Campaign experience across Taiwan, Germany, and international B2B sectors

Eight years. Three languages. Two continents reached. One brain.

★★★★★  5.0

✦ On Record

"Kristy is one of the most intuitive people I've come across in the creative space — and I've worked with a lot of them over the past ten years. Her taste, her style, her messaging instincts, and specifically her Gen Z fluency and sequencing are just different. Whether it was outreach campaigns or direct consumer brand work, she was consistently on point. Every single time. When she commits to something, it gets done. I've seen her deliver at 2am on things nobody even asked her to push that hard on. That's not work ethic you train into someone — you either have it or you don't. She has it. She ran creative direction across 25+ campaigns, embedded herself into sales and marketing execution, handled qualification, lead assessment, and prospect targeting for high-net-worth audiences, and moved across consumer segments without missing a beat. She understands GTM sequencing. She understands the sales process. She didn't just learn these systems — she built several of them herself. Don't waste my advice: hire her. Seriously. It'll probably be one of the better decisions you make. Her work speaks for itself. So do her results. For further information on her performance, feel free to reach out directly."

Note: Black Swan Agency has since restructured into Black Swan Sales, a boutique B2B sales agency. Kristy operated across brand, messaging, and sales-side campaign execution during this transition.

Nikolas Pulido
Nikolas Pulido
Founder · Black Swan Sales · blackswansales.com · Nürnberg · 2024–2025

BRANDS & PROJECTS WORKED WITH

Black Swan SalesCampus Insider

✦ ○ ✦ · LET'S WORK TOGETHER

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I'm actively looking for exciting career opportunities. If you have a role, project, or collaboration that fits my skill set, drop a note here — I'll get back to you within 24 hours.